Does it incur a monthly or annual payment ?
It’s a monthly subscription charged per user (you can’t pay for several months in advance).
An invoice is available on your AppStore/Playstore account
Is it a automatically renewable contract?
It’s an ‘in-App’ subscription that is automatically renewed each month.
Is there an engagement period ?
No, the user can end a subscription at any time in the application.
How does it work ? Do I have reminders or alerts for payments ?
Your credit card is debited via an inApp account
What happens if I don’t repay in time ?
The subscription is terminated automatically
If that’s the case, do I lose my project ?
No, your projects remain unchanged.
Can I back-up my projects to avoid the loss of data ?
You can back-up your projects on our servers.
Do I benefit from all the (PDF and Excel) exports ?
Yes, you have an export PDF and Excel spreadsheet on your tablet or smartphone.
If there is a problem, how can I contact you?
As a subscriber, you can consult the Help Center (help.finalcad.com), or write to us at firstname.lastname@example.org
How can I unsubscribe?
A simple manipulation on the FINALCAD app homepage allows you to manage your subscription or from the “iTunes /Playstore”, available since the start of 2017.
What happens once Ia m unsubscribed ? Can I still access my projects ?
You can’t create new projects or new zones but you can always have access to existing ones.
Once unsubscribed, can I ask for a back-up of my projects?
Yes, there is no back-up restriction for the moment
I am already a PRO client and use the stand-alone app only when needed. Do I have to also have to pay a 4,99€ subscription?
Yes, as there is no identification details of this within the app.
If my tablet is broken, can I transfer my subscription to another tablet, whilst keeping my projects ?
The subscription is linked to an iTunes account / App Store. So it’s possible to recover your projects on the condition that they are backed-up on our servers at the outset. Be careful as you have to use the same iTunes/Playstore identification details on the new device.
Here’s how to proceed :
- Click on “Restore a backed-up project”
- Complete the form and send it.
- Our team will deal with authorizing your project