When you attempt to synchronise your project, does an error message appear?
Please check these various points:
Step 1
- Ensure that you have the latest version of FINALCAD. If this is not the case, please refer to those articles.
- Are you connected to the Internet (Wifi) or a cellular (3G/4G) network?
- Is it a network with a good speed (no outages or restrictions)? Test the connection by trying to open a website. Does the page display quickly?
If your connection is not stable, you can test later with another method of connecting.
Step 2
Despite various attempts, on different networks (public wifi, 4G, private wifi) you are still having problems?
Please send the information below via email to support@finalcad.com:
- The project number preceded by a "#" (on the right when you carry out a "Synchronisation")
- Date of your last synchronisation (date and time indicated under the "Synchronisation" feature)
- Are there other tablets on the same project? If yes, are they experiencing the same problem?
- Are you having other problems on the tablet? If yes, are you also having synchronisation problems?
- On the affected project, carry out a filter filter; select "All" in the "Statuses" category on the bottom left
- Go to the bottom of your project (with the list of sectors), click on "menu" then "Share or Export". Finally, "Export issues" (the first at the top of the list)
- Tap on "+" to generate the documents and download the excel file
- Attach it to the email to be sent to the support team
(Detailed procedure of the issues excel: On iOS; On Android; On Windows)
By sending us this information, we can investigate and give you an answer as soon as possible.
/!\Attention: do not delete the project or the application unless we give you authorisation, or you may lose the last information entered.
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- I have a sync error
- Synchronizing all of your projects
- How to edit a project’s representative photo
- How to restore unsynchronized data
- FAQ: Using FINALCAD
- Changing the order of zones
- Using QR codes
- Windows version decommissioned Dec 2020
- Why some badges are round and others square
- Change the display order on iOS (Issues, Gallery, Zone, etc.)
- Finding an issue within a search field
- Why can’t I see any issues?
- Editing a project deadline
- Finding your FINALCAD software version
- Locally deleting and restoring a project
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