How do I create my FINALCAD account?
If you are using FINALCAD on a pro project, or if you have saved a stand-alone project, you already have a FINALCAD account. If not, you must ask the FINALCAD Manager of your project to create this account. If you have any doubts, we are here to help you. Write to us with all the necessary information that will allow us to help you as best as possible.
I modified my password, but it doesn't work on my tablet or my smartphone.
Password modifications are saved by tablets during the synchronisation, project by project. If you have two projects on your tablet, just synchronise each project, and your new password will be available.
I don't have access to the modifications and invitations, how do I change this?
You must be an administrator of a project to do this. It is indicated in the projects page, with the label "Admin". If you would like to become an administrator of a project, you must make a request with our support team.
I invited a user, but the project does not appear on his/her smartphone, what can I do?
This is normal, as we have implemented a dual safety. You must both create a user access, and authorise each device (tablet or smartphone) to load the project. To do this, see the article "How do I load my project?"
I can't see my project in the list, why?
The list presents all the projects for which you are a user, regardless of your access rights. If your project is not in the list, you can write to our support team.
In what case do I need to have a user without a group?
Only if you want to include him/her in the project's mailing list, without him/her needing access to the project on tablet.
Can a user be in two groups?
One user can only be in one group. A user is linked to an email address. If you need double access, we invite you to create two user profiles.
For example: Jean Dupont 1 and Jean Dupont 2, each with a different email address.
I don't remember the email address for my FINALCAD account, can you help me?
In compliance with the confidentiality of personal data, we do not have access to this information. We ask that you save your FINALCAD account.
Note: The use of the Manager.finalcad.com site is reserved to company offers.
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