How can I create a FINALCAD account?
If you already use FINALCAD on a pro project, or if you have already saved an autonomous project, you already have a FINALCAD account. Otherwise you should ask to create this account to the FINALCAD Manager of your project. If in any doubt, we are there to help you. Write to us with all the necessary information so that we can do our best to assist you.
I’ve changed my password, but it does not work on my tablet or smartphone.
Password modifications are recovered by tablets during synchronization, project by project. If you have two projects on your tablet, it suffices to synchronize each project and your new password will be available.
I can’t access any changes or invitations, what should I do ?
You have to be a project administrator for this. It is shown in the project page, with a label “Admin.” If you wish to become a project administrator, you have to ask our our support team to firstname.lastname@example.org.
I have invited a user, but the project does not appear on his smartphone what should I do?
It’s normal, as we have put a double security procedure in place. You need to create user access and authorize each terminal (tablet or smartphone) to charge the project.
Why can’t I see my project in the list?
The list shows all the projects that you use, regardless of your access rights. If your project is not in the list, you can write to our support team.
When do I have to have a user without a group ?
Uniquely, if you want to include it in the diffusion of project emails, without him or her having to access the project on a tablet.
Can one user be in two groups ?
A user can only be in one group. A user is an email address. So if you really need double access, you can create two user profiles, for example Jean Dupont 1 and Jean Dupont 2, each with a different email address.
I can’t remember the email address of my FINALCAD account, can you help me ?
Par respect de la confidentialité des données personnelles, nous n’avons pas accès à cette information. Nous vous invitons à enregistrer votre compte FINALCAD.
Respecting the confidentiality of personal data, we cannot access this information. We invite you to save your FINALCAD account.