Now that you set up your basic status list, you can also customise rights per role. You can decide which role can / can not modify the status that they are responsible for.
Here is a case: you would like Guests to update observations only to < Fixed >, and to update to < Contested > when an observation is in status < Refused >. Let’s see how we can set it up.
- In the column < Guest > I remove all but < Fixed > for the status < Open >
- Again in the column < Guest > in the line of < Refused >, I check in < Contested >
Likewise, you can customize all workflows according to your company’s internal process.
On our help center, find the description of the setting which could help you to start!