How to send a diagnostic file from my device ?

When our support members reaches out you, a diagnostic file can help us a lot to discover your environment on which you work. 


As this file contains properties and identifications of the application and device you have, it becomes easier for us to find a solution for you. 

This fonction is only available on iOS for now. 


How to send a diagnostic file ?

  1. Click on your avatar to access your profile page.
  2. Click on  < Customer Support >
  3. Click on  < Send diagnostic>
  4. Send us the reference code that you have on the screen.see this article.
  5. send_diagnostics.gif
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