πŸ’¬ Contact us / need help ?

Finalcad uses an integrated communication platform allowing you to connect directly to our teams:

  • 🐞 your issues
  • πŸ’‘ feature request
  • πŸ’­ your enquiry or question

Find below how to access the tool on web and mobile :

 

MobileWeb

Option 1 : 

mceclip0.png

In your account settings, select :

  1. Customer support
  2. Chat with support

Option 2 :

Take a screenshot on the app at the location of your issue/remark.

You will then access the chat tab and you will be able to select the action you want to perform.

 

Then follow the process related to the action to be performed:
IssueFeatureContact

mceclip3.png

Please fill the following fields : 

mceclip4.png

  1. Description : give us as many details as possible about your problem, its circumstances, if you have encountered it several times, etc.
  2. Attachment : add a report where the problem appears, a file that does not want to download or appear
  3. Screenshot : already taken into account if you opened the dialogue via screenshot on mobile. If not, feel free to add a view of your problem and annotate the screenshot. (Remember to validate the capture : blue button next to the annotation tools)
  4. Add a video : of the process in which you are having the problem, or if the problem is fleeting and too fast for a screenshot.
  5. Submit : validate the escalation of the problem.

You can then find the subject raised in the "Message" tab at the bottom of the discussion popup, add information if necessary and receive the response from our teams.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Articles in this section